For the encoder, confirm that the A/B phase is correct and the direction setting is consistent with the actual motion.
If reverse compensation is used, check if the forward direction is mistakenly set to reverse, causing the collection to pause.
7.3 DMA transmission frame loss or insufficient performance
Ensure that PCIe slots meet bandwidth requirements (Base requires x1, DualBase/Full requires x4).
Check if the system BIOS has enabled PCIe high bandwidth mode and disabled energy-saving options.
Increase the user allocation buffer to avoid the queue being full due to slow processing at the application layer.
Use MultiCam's' Delivery timeout 'to monitor frame loss events.
7.4 I/O output has no action
Measure whether the external load power supply is connected (isolated output requires external VDD).
Check if the output current exceeds the limit (100 mA), as overloading may trigger protection.
Confirm that the software correctly associates the strobe or GP output channel.
7.5 Board cannot be recognized
Re insert and unplug the card, clean the golden fingers.
Check if the power plug is connected (especially the PoCL power supply).
Check for unknown devices in the Device Manager and manually install the MultiCam driver.
Precautions for cables and accessories
Standard Cable Link cable: up to 10 meters (regular), can reach up to 15 meters using ECCO technology (Base/DualBase/Full XR support), and ECCO+for Full XR can reach up to 20 meters.
Cable type: Highly flexible drag chain cable (robot type) is recommended for use in sports situations.
Attachment: DualBase provides DB25F I/O adapter cable (1625) for easy connection to external terminal blocks.
Heat dissipation: All cards are designed without fans, ensuring good ventilation of the chassis and an ambient temperature of 0-50 ° C.
Suggestions for maintenance and long-term stability
Regularly check the oxidation status of cable connectors and gold fingers, especially in humid environments.
Use MultiCam's logging function to record periodic status and provide early warning of triggering loss or high temperature.
Firmware update: Follow the Euresys official website to upgrade drivers and firmware to fix known issues.
For critical production lines, it is recommended to backup CamFile and application configuration for quick recovery.
