A circular on guidelines to promote family doctor contracting services

10. How to provide technical support for contracted services?

The smooth promotion of the signing service and the benign interaction between the signing parties cannot be separated from the collaborative sharing of resources and the strong support of technology. It is necessary to actively promote the sharing of resources among different medical and health institutions, and use new technologies such as "Internet plus" and telemedicine to improve the efficiency of service and interaction between family doctors, doctors in secondary hospitals and above, and contracted residents, save costs, improve experience, and enhance performance. The first is to integrate the existing inspection and inspection, disinfection supply centers and other resources of secondary and above hospitals to open up to grass-roots medical and health institutions. The second is to explore the establishment of independent regional medical inspection institutions, pathological diagnosis institutions, medical imaging inspection institutions, etc., to achieve regional resource sharing. The third is to improve the equipment and facilities necessary for family doctors to contract services, and where conditions exist, family doctors can be equipped with uniform clothes, visiting equipment, transportation, etc. The fourth is to build a sound regional medical and health information platform to realize information sharing and business collaboration such as health records, electronic medical records, and inspection reports of contracted residents. Fifth, through telemedicine, instant messaging and other means, to strengthen the technical exchanges and business guidance between doctors in secondary and above hospitals and family doctors. The sixth is to build a communication platform between family doctors and contracted residents through intelligent clients and other ways to provide convenience for information consultation, interactive communication, patient feedback, health management, etc. Seventh, the active use of mobile Internet, wearable devices, etc. to provide signed residents with online appointment for diagnosis and treatment, waiting for diagnosis and treatment reminder, pricing and payment, diagnosis and treatment report inquiry, drug delivery and health information collection and other services to enhance the public's sense of access to contracted services.