Born in the sea, grew up in the sea, in the sea is a native fisherman's son. "In the past, after the villagers washed their clothes, water poured on the door, and sewage flowed everywhere." Yu Haiyang recalled.
In 2016, Yandunjiao Village, as the first batch of pilot villages in Rongcheng City, completed the renovation of toilets and sewage treatment of 507 households, supporting sewage pipes for 21 kilometers, and built 28 household sewage processors, with a daily sewage treatment capacity of 126 tons. At present, 572 administrative villages in Rongcheng City have completed a total of more than 159,000 households, built more than 600 household sewage treatment units, and the treatment rate of rural domestic sewage has reached 73.5%.
The sewage has been treated, the environment has improved, the water into the sea has become clearer, and the wintering swans living in the bay have become more and more attractive, attracting a large number of tourists and photographers to stay in the fishing home, and the business of home accommodation in the ocean has become more and more prosperous. However, tourists come and go, the frequency of use of facilities is high, and the sanitary ware sometimes fails but I do not know who to find. At that time, each town and street is responsible for the management and protection of sewage treatment facilities, the lack of professional maintenance personnel, equipment maintenance is not timely, management and care technology is not high, and the problem of exceeding the water standard occurs from time to time.
Building well is only a starting point, and managing well can lead to a long run. The "Opinions on the implementation of Integrated Management of Urban and Rural sewage Treatment" issued by Rongcheng City proposed that the government should purchase services and entrust Rongcheng Water Group Co., Ltd. with unified management to build one, hand over one and run one. Rongcheng Water Group Co., Ltd. has set up a township sewage treatment branch, which has created a professional and efficient intelligent dispatching platform while adding supporting equipment and improving management and care capabilities.
Into the data service center of Rongcheng Water Group Co., LTD., a screen came into view, and the repair information of sewage treatment facilities in various towns and villages was updated in real time. Between the figures, the city's sewage treatment situation is clear. Zhang Ningning, deputy manager of the township sewage treatment branch of Rongcheng Water Group Co., LTD., pointed to the screen and said: "The platform has collected detailed information on sewage treatment and toilet improvement of all towns and villages in the city, and each farmer has a unique nine-digit code for real-time supervision and management."
Not long ago, Yu Haijia homesay's toilet water leakage problem, he scanned the code to report for repair, the information was quickly conveyed to the rural toilet management. According to Zhang Ningning, Rongcheng Water Group Co., Ltd. is equipped with part-time toilet managers in every village. Villagers can summarize the repair information to the toilet manager by scanning the QR code and making phone calls, and then uniformly report it to the platform.
Villagers report their needs, and the platform responds quickly. After receiving the repair information, the staff of the data service center should reasonably arrange the route of the management and care vehicle according to the system management and care map, combined with the problem location and fault degree. At the same time, the maintenance personnel also received the task, and quickly went to the village of Yandun. After the maintenance is completed, the maintenance personnel take out their mobile phones, take photos and upload the maintenance photo certificate to ensure that the task is completed within 24 hours.
How to guarantee the service quality? "We use the vehicle-mounted monitoring system to supervise the whole process, the toilet manager is present to supervise, and the satisfaction evaluation is conducted according to the feedback of farmers and the on-site operation." Zhang said that based on feedback from Yu Haiyang, toilet managers gave "good reviews" on the satisfaction option.
"Professional people do professional things, which effectively improves the efficiency of management and care." Zhang Ningning said that Rongcheng City Water Group Co., Ltd. township sewage treatment branch regularly organized maintenance management personnel to carry out inspections. At the same time, Rongcheng Municipal Housing and Construction Bureau randomly selects 40 villages every month to investigate the satisfaction of the masses, assigns points according to the proportion of satisfaction, and takes the assessment and spot check results as an important basis for the allocation of funds.
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