Bubugao financial digital transformation in the new retail era

Since 2019, when the State Administration of Taxation changed the scanning authentication of tax receipts to tick authentication, at the end of the year, RPA will be used to replace manual login in the tax system to check, releasing some manual labor.

7. Share organizational structure

BBK Financial shared Service center established a huge customer service center at the end of 2014, and enabled 360 telephone. However, with the gradual maturity of the sharing center, since January 2019, the original customer service center independent of all groups has been cancelled, and the customer service staff and customer service work to be completed have been transferred to the corresponding group. For example, the supplier is mainly responsible for the settlement group, which effectively saves manpower and responds in a more timely manner. At the same time, the wechat mini program is enabled to carry out real-time reply services.

In terms of accounting management, BBK Financial Sharing Service Center has started to standardize, process and centralized management since 2014, unify accounting caliber and accounting subjects, realize data resource sharing, ensure timeliness and authenticity of financial data, and reduce duplication and waste through process reorganization and reengineering, ensure simplicity and efficiency, make accounting centralized, and promote scale development. Create new ways to reduce operating costs.

8. Innovation achievements of financial sharing service center

Through the organic combination of technological innovation and management innovation, so far BBK Financial sharing Center has the following innovative achievements:

Accounting for changes in the number of stores: Since the establishment of the financial sharing service center in 2013, the accounting stores have increased by 80% and 303 stores have been added by April 2020.

Accounting financial changes: accounting staff savings of 370 people, down 77%.

Change of financial timeliness: From the original closing of accounts & financial statements from the 8th of each month to the current 1st of each month issued at 6pm. The original payment cycle is 3-5 days, or even a week, now the system supports T+1 payment mode, the shortest time from creation to payment is 3h26m, and the efficiency has been greatly improved.

9, behind-the-scenes "accounting Mr." transformation "standing at the decision-making level of management accounting"

Financial personnel also from the original accounting finance or "accounting Mr.", in the gradual transformation, began to approach the business chain, and business personnel stand together at the management level to make decisions. For example: financial personnel in charge of contracts, procurement matters, overall budget, tax, banking and investor relations transition, freed from heavy accounting work, grow into management finance, management accounting.